Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

Under our voluntary 30-day return policy, items must be:

• Unopened and unused

• In the same condition in which they were received

• In their original packaging

• Accompanied by a receipt or other proof of purchase

Items that have been opened, used, damaged after delivery, or returned without their original packaging may not be eligible for a return, except where mandatory consumer protection laws provide otherwise.

How to Request a Return

To request a return, please contact us at snuglioco@outlook.com before sending the item back.

Please include:

• Your full name

• Your order number

• The reason for the return

• Photos of the item and packaging, where applicable

If your return request is accepted, we will provide instructions on how and where to send your package.

Returns must be sent to:

[INSERT RETURN ADDRESS]

Items returned without contacting us first will not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs for change-of-mind returns and other voluntary returns.

We recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed. Snuglioco is not responsible for returned packages that are lost or damaged during transit.

If you received a defective, damaged, or incorrect item, please contact us before returning it. Where the issue is confirmed, we will provide an appropriate resolution and cover the reasonable return shipping costs where required.

Original shipping charges are non-refundable, except where required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly at snuglioco@outlook.com if:

• The item is defective

• The item was damaged during delivery

• You received the wrong item

• Part of your order is missing

Please provide your order number and clear photos or videos showing the issue. We will review the information and work to provide an appropriate replacement, refund, or other resolution.

Do not dispose of the item or its packaging until we have reviewed your request.

Non-Returnable Items

We cannot accept returns for:

• Items that have been opened or used, except where mandatory consumer rights apply

• Items damaged through misuse, improper handling, or normal wear and tear

• Personalized or custom-made products

• Gift cards

• Items marked as final sale, except where prohibited by law

• Products that cannot be returned for hygiene, health, or safety reasons after being unsealed, where permitted by law

Please contact us at snuglioco@outlook.com if you have questions about whether your item is eligible for return.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to request a return for the original item. Once the return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Right of Withdrawal

Customers located in the European Union may have the legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must contact us at snuglioco@outlook.com within the applicable 14-day period and clearly state that you wish to withdraw from the purchase.

You must return the goods within 14 days after notifying us of your decision. You are responsible for the direct cost of returning the goods unless otherwise required by law or agreed by us.

You may inspect the product only to the extent reasonably necessary to determine its nature, characteristics, and functionality. You may be responsible for any reduction in the product’s value caused by handling beyond what is reasonably necessary.

Where applicable, we will refund the purchase price and the cost of the least expensive standard delivery option offered at checkout. Additional delivery costs resulting from choosing an upgraded or express shipping method will not be refunded.

The statutory right of withdrawal is subject to exceptions provided by applicable consumer protection laws.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Depending on your bank, card issuer, or payment provider, additional processing time may be required before the funds appear in your account.

We reserve the right to withhold the refund until we have received the returned goods or you have provided valid proof that the goods were shipped back, where permitted by law.

If more than 15 business days have passed since your refund was approved, please contact us at snuglioco@outlook.com.

Order Cancellations

Please contact us as soon as possible if you wish to cancel or change an order.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped. If the order has already been shipped, you may need to follow the return procedure described above.

Contact

For questions about returns or refunds, contact us at:

snuglioco@outlook.com